Our complaints procedure is compliant with the guidelines defined by the Property Ombudsman.
In the unlikely event that you are unhappy with the services provided by Moveself Ltd, please send an email to firstname.lastname@example.org. A support ticket will automatically be raised and routed to our complaints queue. We aim to provide a response within 48 hours.
If we unable to provide a resolution to your issue within 15 days, we will provide you with a final viewpoint letter which details the conclusions of our investigation. Within twelve months of receiving this letter you can then refer your complaint to the Property Ombudsman service. For more information please review the guide to completing the complaints form.