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Frequently Asked Questions Our answers to the most commonly asked questions.

Is MoveSelf the same as Rightmove and Zoopla?

No. Rightmove and Zoopla are not estate agents. They are both property portals that list most of the homes being sold by estate agents all over the country. Rightmove and Zoopla are used by estate agents to find buyers for the homes that they are trying to sell.

Is MoveSelf the same as Purplebricks?

No (although Purplebricks is also an estate agent!).

Purplebricks are different to traditional estate agents because they charge a fixed fee (as opposed to a percentage of the sale price) to sell your home (typically around £1000 at time of writing).

MoveSelf are different to Purplebricks and traditional estate agents because we let homeowners build completely bespoke property listing packages with direct and transparent communications.

Should I Use a Traditional Estate Agent Instead?

If you're not comfortable with using computers it might be advisable to use a traditional estate agent instead. You'll pay much more but they will manage the whole process from end-to-end.

However if you are comfortable using a computer, MoveSelf provides the perfect platform to sell your home and you will save hundreds, if not thousands of pounds.

With regards legal compliance, regulation and access to professional estate agency services, the net result of using MoveSelf is exactly the same as using a high street estate agent.

I'm nervous that things might go wrong?

Don't be nervous. But there are a few important considerations when selling your home:

1. Sell your home for the right price. Gather some property valuations from other estate agents and purchase one of our property valuation reports (trusted by 85% of the UK's largest mortgage lenders). Then use our house price calculator to calculate the value of your home.

2. When you accept an offer, we MUST qualify the proposed buyer. This means obtaining an ID check, a credit check, an anti-money laundering (AML) check and an address check. We provide this service for you. See our pricing page.

3. Engage a regulated conveyancing solicitor to transfer ownership of your property. We can recommend one free of charge.

If you follow these guidelines you will have nothing to worry about.

Are there any hidden fees or gotchas?

No. There are no hidden fees or gotchas unlike some other online estate agents.

All our fees are listed on our pricing page. But be aware (as with any other estate agent) that you will also need to purchase the services of a conveyancing solicitor in the event that you accept an offer to sell your home. We can recommend a conveyancing solicitor upon request.

How long do MoveSelf take to respond to emails and support requests?

We generally provide responses to any queries within 2 business hours. We often provide responses much sooner than this, especially if you message us via WhatsApp!