Frequently Asked Questions Our answers to the most commonly asked questions.

Will I be selling or letting my home by myself?

Our levels of our involvement are governed by you (subject to the relevant verification checks that we perform on buyers and sellers).

All MoveSelf homeowners will host their own property viewings and negotiate offers on their home as a minimum.

You can then layer on services such as photography, floor plans, Energy Performance Certificate (EPC) creation and more. The most complex (in some cases) part of selling a house is the sales progression. Again, you can choose to do this by yourself if there is no chain involved. However if there is a chain involved you may wish for us to progress the sale of the property on your behalf. It's entirely your choice!

Regardless of whether you choose to purchase any of our optional services, we are always available to provide support via multiple channels.

How To Sell Your Property With MoveSelf
How To Let Your Property With MoveSelf

Are there any hidden fees or gotchas?

No. There are no hidden fees or gotchas unlike some other online estate agents.

All our fees are listed on our pricing page. But be aware that you will also need to purchase the services of a conveyancing solicitor in the event that you accept an offer on your home.

Why don't MoveSelf advertise with Rightmove?

Advertising with Rightmove would cost us substantially more, and as a result of this we could not offer property advertising for free. At the moment we believe that the exposure provided by our existing free plans (over 32 million hits per month cumulatively) provides the most optimal advertising package for our customers.

How long do MoveSelf take to respond to emails and support requests?

Our service-level agreement stipulates that we should provide responses to any queries within 2 business hours. We often provide responses much sooner than this.

Do you provide telephone support?

Yes we do. If you try calling us you will be redirected to an automated voicemail system. But fear not! When you leave a message a ticket will be instantly created in our ticket management software and an agent will review the content. If the request is of an urgent nature we will call you back immediately. Otherwise we will prioritise your request accordingly. We work this way so that we can provide the most efficient support to all property vendors.